All about FlixBus - features, reviews

  • February 10, 2024
All about FlixBus - features, reviews

In this article we will look at one of the most popular bus travel services in Europe - Flixbus. What is it, what are the pros, cons, pitfalls - all the necessary information in one place. 

A little about Flixbus

FlixBus — is a German transport company that provides bus services throughout Europe, as well as in the USA, Canada and Brazil. Founded in 2013, the company has quickly grown to become one of the largest bus operators in the world.

FlixBus offers a wide range of services, including direct flights between 900 cities in more than 20 countries. The company also offers flexible fares that allow passengers to book tickets in advance or at the last minute.

FlixBus uses modern buses equipped with Wi-Fi, power sockets and air conditioning. The company also offers a wide range of additional services, such as free Wi-Fi, mobile charging and the ability to take your bike with you.

Flixbus advantages

Here are some benefits of using Flixbus:

  1. Low cost. FlixBus offers some of the lowest prices for bus services in Europe. For example, a ticket from Berlin to Paris can be bought for just 15 euros. This is significantly cheaper than air or train tickets.
  2. Convenience. FlixBus offers a wide variety of routes, allowing travelers to easily reach their destination. The company serves more than 900 cities in more than 20 countries.
  3. Modern buses. FlixBus uses modern buses equipped with Wi-Fi, power sockets and air conditioning. This makes the trip more comfortable and enjoyable.

Disadvantages of Flixbus

Now a little about the disadvantages of this carrier:

  1. Being late. FlixBus has a reputation for being late. The reasons for this are varied - from technical to human factors. 
  2. Inconvenient location of stops. FlixBus often stops in inconvenient places, such as bus stations on the outskirts of cities.
  3. Poor quality service. In some cases, passengers complain about poor quality service from FlixBus drivers or staff. This may include rudeness, unprofessionalism, or a lack of help when problems arise. The problem is quite large-scale. 
  4. Limited luggage. FlixBus quite strictly limits the amount of luggage you can take with you on a trip. This may be inconvenient for travelers who want to take a lot of things with them.

Flixbus reviews

As with any travel service, be careful! Here is some news and reviews about Flixbus:

  1. 2019 - a Flixbus driver beat up a tourist on the way to Hungary, the corresponding video is still on YouTube. 
  2. But judging by the reviews, in general the drivers are good and kind, and do their job efficiently. 
  3. 2021 - one of the passengers, a native of African countries, complained to the media that the driver was a racist and expressed racist expressions towards him. The driver was fired. 
  4. Review taken from OtzyvUA - “One thing that bothered me was that the drivers take money in advance. But now some positive information. The bus came and picked us up, we got there well, even at the border in line the transport was running, the toilet was working!”
  5. 2023 - in general, you can find a fairly large number of reviews on a variety of sites and platforms. Example - one of the Reddit users told his story. Due to a mistake by Flixbus workers, he missed his bus, and they, instead of correcting the problem, said that it was not their fault and that the passenger would have to “recompense the damage” himself. But what specific damage we are talking about was not specified. 
  6. Also, judging by the reviews, the buses are comfortable, warm, with working toilets.

Is it worth choosing Flixbus

Is it worth choosing Flixbus in 2023-2024?

First of all, this question should not be asked to us. Ask yourself this question. Are you ready to put up with possible negative consequences? If we look at the largest review aggregators (TrustPilot, Yelp, TripAdvisor), we see a Flixbus 1.4 rating of 2 out of 5, with a huge number of reviews - from 4,000 to 10,000, depending on the service. This should say something. 

On our own behalf, we just want to add - before choosing, pay attention to other services, in particular younger and less well-known ones. Often, such companies can provide services of a higher quality, since they are just starting to work on their reputation, while Flixbus has already created it, but finds it difficult to maintain it at a positive level. 

A little about Heybus

Bald advertising, you say? Diversity, we answer! We just want to give you the opportunity to choose. And we believe that you will choose what is best for you. Heybus is a relatively young company. We opened in May 2022. During this time, we have already managed to acquire quite a lot - both working infrastructure and experienced workers, as well as an easy-to-use online platform on which you are reading this article. What else can you add?

Price comparison for popular Heybus and Flixbus routes

Heybus benefits

A little about our advantages:

  1. Quality of services. Whatever you name the boat, that’s how it will float, right? This principle also works with business. Whatever reputation you earn for yourself at the beginning - this will most likely remain with you. It is quite difficult to improve it, but to make it worse is easy. That is why we put quality as one of our main priorities. We want people to speak well of us. 
  2. We support domestic products. We are a Ukrainian company, and we are proud of it. Like any Ukrainian company, we are all now working for victory, paying taxes, and helping those who need to travel to Europe for a variety of purposes - personal, volunteer, educational, and so on. By choosing us, you also support this noble goal. 
  3. Comfortable buses. This is rather a consequence of the first point. We use only comfortable and modern buses, which have everything for comfortable and long journeys - ergonomic seats, Wi-Fi, and a great view from the window! 
  4. Constant quality checks. On almost every flight we have, there is a kind of “mystery shopper”. This person (often one of the passengers, or one of our employees) monitors the quality of the trip. Did the bus arrive on time? How does the driver behave on the road? Are travel conditions satisfactory for passengers? Depending on the answers to these questions, certain actions are taken, including dismissals. But this has never happened before, because we try to recruit only the best of the best for all positions. 
  5. Insurance. Each seat (and, accordingly, passenger) is insured for a certain amount. This will make you feel a little calmer, because if something happens, they will definitely help you. 

Disadvantages of Heybus

Let's be honest and talk about the shortcomings:

  1. Small variety of routes. For now, the variety of Heybus routes is quite low, but the list will be updated and expanded. However, this takes time. 
  2. Some users complained about toilets not working on buses. This was due to the fact that some passengers threw garbage into the toilet itself, after which it stopped working. 
  3. Some passengers have complained that buses have “no legroom,” meaning they don't have enough room to stretch out their legs. Unfortunately, the design of the bus cannot be changed, but we have adjusted the seat positions to make the layout as suitable as possible for everyone. 

Price comparison for popular Heybus and Flixbus routes

For your convenience, we will compare prices for some popular destinations and present all the information in an easy-to-read format. 

Price comparison Kyiv - Warsaw

Route: Kyiv - Warsaw Price Price for a student Price for a child
Heybus 1 390 UAH 1 181 UAH 695 UAH
Flixbus 1 499 UAH N/A N/A

Price comparison Rivne - Warsaw

Route: Rivne - Warsaw Price Price for a student Price for a child
Heybus 1 040 UAH 884 UAH 520 UAH
Flixbus 1 199 - 1 399 UAH N/A N/A

Price comparison Lutsk - Lublin

Route: Lutsk - Lublin Price Price for a student Price for a child
Heybus 990 UAH 841 UAH 495 UAH
Flixbus 899 - 1 099 UAH N/A N/A

Price comparison Warsaw - Kyiv

Route: Warsaw - Kyiv Price Price for a student Price for a child
Heybus 1 190 UAH 1 011 UAH 595 UAH
Flixbus 2 418 - 2 999 UAH N/A N/A

There are two small clarifications. First, Flixbus does not give discounts to students and children (this can be seen from the table). Secondly, if you use Heybus services and also buy a return ticket along with your ticket, you get a 30% discount on it! This discount applies to all destinations and is always valid. Therefore, do not forget to book a bus ticket, you can also do this without leaving your home, on our website! 

FlixBus vs Heybus

We won't tell you who to choose. We trust that you will make the best choice for yourself. Our task was to give you information, and what to do with it is up to you! 

We can only give a small recommendation - small and start-up companies like Heybus really need positive reviews and as much fame as possible. That's why Heybus strives to provide the highest possible quality in everything related to the trip.

Elena Chernenko

Elena Chernenko

Elena is a recognized expert in the bus transportation industry. With a deep understanding of the industry and a wealth of experience, Elena has earned a reputation for reliability working with both large carriers and private companies. Her expertise includes route planning, safety analysis and efficiency of transportation solutions.

In her blog, Elena offers professional advice, reviews current market trends and shares her experience to help readers better understand the world of bus transportation.

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