How do I return a bus ticket?

  • September 28, 2023
How do I return a bus ticket?

Ticket refund policies vary from company to company and may vary depending on the company's terms and conditions and policies. Also, the refund policy may depend on whether you booked your ticket online via the website or purchased a physical ticket in advance at the ticket office.

Heybus understands that sometimes plans can be disrupted and things can go a little differently than you planned. For this reason, Heybus has developed a transparent and simple ticket refund procedure that allows you to conveniently and quickly return the ticket.

returning a bus ticket

In order to return a ticket, you need to go to the official website of Heybus and select the item "Return Ticket". After that, fill in all the required fields with information, including ticket details and contact information. After submitting your ticket refund request, your request will be processed as soon as possible.

Please note that the less time is left before the scheduled departure of the bus, the less money you will receive from the amount you paid for the ticket when you return. The final calculation of the refund amount will be made in accordance with the Heybus refund policy and company rules.

If necessary or for more information about the ticket refund procedure, it is recommended to contact Heybus support service using the contact details provided on the company's website.

The calculation of funds and refund time is as follows:

Hours before departure

Percentage of refunds

In 0 hours 0%
In 24 hours 30%
In 48 hours 60%
In 60 hours 75%
More than 60 hours 80%

What to do if they don't want to refund the ticket?

Heybus does everything to make your trip comfortable, safe and stress-free. But if for some reason you chose another company and they refuse to refund your ticket, here's what you can do: 

  1. Check the refund policy: Check the terms and conditions stated on your ticket or in the terms and conditions of transportation to make sure your refund claim is justified. Some tickets may not have a refund option or may have refund restrictions.
  2. Contact the company. Contact the company directly by phone or email and explain your situation. Ask about the reason for refusing a refund and provide all the necessary documentation to support your claim.
  3. Keep track of communication. Keep records of all your conversations or correspondence with the company. This can be useful evidence in the future if you need to contact other organizations or agencies to resolve the situation.
  4. Contact the appropriate organizations. If the company continues to refuse to refund your money illegally or secretly, you can contact the appropriate consumer protection organizations or regulatory authorities, such as the consumer protection service or the transport inspection.
  5. Legal advice. If necessary, it may be helpful to contact a lawyer who specializes in consumer rights or civil law. They will be able to help you understand your rights and give you specific advice on how to proceed..

It is important to keep in mind that the refund process may take some time, especially if third parties or organizations need to be involved. Be sure to follow the company's terms and conditions and policies carefully, and be aware of the legislation regarding consumer rights in Ukraine.


Elena Chernenko

Elena Chernenko

Elena is a recognized expert in the bus transportation industry. With a deep understanding of the industry and a wealth of experience, Elena has earned a reputation for reliability working with both large carriers and private companies. Her expertise includes route planning, safety analysis and efficiency of transportation solutions.

In her blog, Elena offers professional advice, reviews current market trends and shares her experience to help readers better understand the world of bus transportation.

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